RETURN POLICY

Woddlers offers a hassle free return policy for exchange. We advise that items must be in original condition and an appropriate proof of purchase must be provided. Please contact us within 7 days of purchase in the event that you wish to exchange.

We will happily refund any damaged or faulty items or provide a replacement pair and Woddlers will cover all postage cost associated if an item is found to be faulty or damaged. Please note that whilst all care is taken in packaging goods for transit 'faulty goods' does not include the box/ and or packaging and is specific to goods only.

POSTAGE & DELIVERY

Woddlers offer fast and efficient delivery. Orders are dispatched within 1-2 business days of payment being received in full.

 

We provide the following option for postage:

 

  1. Standard Parcel flat rate of $7.50 for items less than 500grams or $10.00 for over 500grams. Items will arrive in about 2-6 days depending on postal service. Tracking will be provided, we use both Australia post and couriers depending on location and items.
  2. Items totalling over $100 have free postage.

 

If you have not received your items feel free to contact us on so we can chase it up.

 

CARE INSTRUCTIONS

To maximize the life-span of your Woddlers we suggest the following:

  1. Gently spot clean with a mild detergent and damp cloth.

Or for an overall wash we recommend occasional gentle machine washing in cold water.

  1. Place a spoon or paper towel into the front of your shoe to regain shape and air dry. If your shoes still feel stiff after drying you may put them in the dryer with no heat, on a delicate cycle.
  2. To protect your Woddlers even further you can spray them with a non-toxic waterproof protectant.

PAYMENTS

All transactions are in Australian Dollars. And the payment methods we accept are PAYPAL. For further details about security etc. see our policies towards the end of this page.

FAQ

What is your privacy policy?

Woddlers takes every precaution possible to ensure the privacy of your personal information. Please see our Security & Privacy Policy for further information

What methods of payment do you accept?

We accept PAYPAL which accepts paypal, visa, mastercard and American express.

I'm unsure if my order was processed completely?

Please check your email to see if you have received confirmation from us. If you are still unsure please contact us.

Is it too late to change my order?

We process your order as quickly as possible. Changing your purchase can depend on the status of your order and whether it as been sent. Please contact us as soon as possible and we will do our best to accommodate your request.

When will I receive my Woddlers purchase?

Most orders will arrive within 2-6 days depending on your location.

What is the Woddlers return/ Exchange policy?

 For purchases please see our return policy

TERMS & CONDITIONS

Woddlers makes every reasonable effort to ensure that information provided is accurate and up-to-date, we cannot be held liable for any errors, omissions or inaccuracies, however caused.

The information on our site is provided to you as 'as is', without express or imlied warranty. Woddlers reserves the right to modify, withdraw the service in full or in part, at any time without notice.

Any typing or clerical errors in regards to any prices and/or offers of any product on the Woddlers website or acceptance of any order shall be subject to correction.

PRICING

All prices are all in Australian Dollars (AUD) and are subject to change at the discretion of Woddlers.

COPYRIGHT

The content displayed on Woddlers, including but not limited to the website's look and feel, text, graphics, images, designs, the URL and software (content), is either the property of, or used with permission by woddlers.com.au and is protected by Australian and international copyright, title and interest in the content belongs to Woddlers.

Any use of any images, graphics, text, or content is strictly prohibited unless written authorization is granted by Woddlers. The reproduction, republishing, copying, transmitting, distributing in any form, or by any means, any content is prohibited.

Any unauthorized use of the contents may result in the violation of copyright laws, trademark laws, and the laws of privacy and publicity, and may be subject you to criminal penalties.

SECURITY & PRIVACY

Woddlers takes the security and privacy of your information very seriously.

All credit card transactions on our website are protected by an SSL (Secure Sockets Layer) Certificate. This certificate has been issued to us by a reputable certificate provider (Comodo) and allows us to encrypt your sensitive information so we can securely transmit it to our Payment Gateway for secure processing with our bank.

The collection and use of personal information is essential to deliver an efficient and high quality level of service. Woddlers does not disclose personal details to any third party with the exception of:

  • Ordered to by Court of law to assist with an individual circumstance
  • Requested by a Banking Institute or Merchant provider to assist in the validity of transactions.

Woddlers does keep a record of transactions and customer activities. This enables smooth customer's transactions.

If you have any further questions regarding our security policy or you wish your personal information be removed from our database please do not hesitate to contact us.